Senior Leadership

Get to know the NTSOC Senior Leadership Team.

Claudia Randall, Chief Executive Officer

Claudia is originally from a small town near Frankfort, Germany, but has called Colorado her home for 25 years.

Claudia is a data-driven visionary with an entrepreneurial spirit. She was unanimously voted in as our new CEO by the board of directors. The search agency and the Search Committee screened approximately 450 candidates. Claudia rose to the top due to her vision for our future, proven experience as a CEO in a nonprofit healthcare environment, business acumen and financial prowess, and her proven record of growing organizations, according to Bruce Harrington, interim CEO.

Claudia has held significant leadership positions for some of the nation’s largest healthcare-focused nonprofit organizations, such as the Medical Group Management Association (MGMA), the Association for Perioperative Registered Nurses (AORN), the National Stroke Association, and the Obesity Medicine Association. She is noted for creating new revenue-producing strategies by releasing member-focused product offerings and new processes that resonated with members, industry partners, and the healthcare community.

She lives with her husband, Ian Randall, and 4-year-old English lab named Moppet, and a 3-year-old Husky and Golden Retriever called Ryker. She resides in Castle Rock.

Kindra Shankling, Chief Human Resources Officer

Kindra was born in Madrid, Spain but was raised in Peyton, Colorado since she was 6 months old. For the past 13 years, Kindra Shankling has been supporting local and global organizations in the Human Resource function. She started her HR career in 2006 and has supported multiple industries including distribution and supply chain, property management, mining, technology and now healthcare. Kindra is a passionate, engaging, strategic and innovative HR Professional who translates business vision into HR initiatives that improves performance, profitability, growth, and employee engagement. She is an empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset.

Kindra earned her Bachelor’s degree in International Business with a minor in language arts in 2004 from Mississippi State University and most recently completed her Master’s degree in Strategic Human Resource Management from the University of Denver in 2018. Kindra has 3 beautiful children and is married to a wonderful man that supports her career and vision as an HR leader. When she is not working she loves to go camping, attend sporting events and spend time with her friends and family.

Kindra is proud to be able to support NTSOC’s mission and be able to serve our community with such an amazing and gratifying service.

Shellie Finn, Director of Finance

Shellie came to Colorado in 1989 with her family when her father became the Olympic wrestling coach at USA Wrestling. She began her career in healthcare in 1992 in a work exchange program at her high school and fell in love with the financial side of the industry.

Her passion has carried her through 20+ years in this sector.  Shellie has been with NTSOC since 2008, originally working in the billing department and was promoted to Director in 2015. She is proud and honored to work at NTSOC and strives to support our families every day. When she is not working, Shellie spends time with her family, enjoying the outdoors, is an avid reader and never misses a chance to see a good movie.

Ann Hanlon, Director of Case Management

Ann has been a Case Manager for the Children’s HCBS Waiver program since 2007. When she began her undergraduate career as a teenager, she had the opportunity to work with adults with special needs in a residential facility. That is where her love, passion, and interest to work with the special needs population came.

Ann received a degree in Special Education from Southern Illinois University. Ann has been working with children and adults with special needs in various aspects for 30+ years. She resides in Colorado Springs, is married to her best friend, has three amazing children and a dog. Ann finds her job to be very fulfilling and says it’s gratifying to help the families get services for their children as well as build trusting, working relationships with them.

Amongst raising her three teenagers and a new puppy, Ann tries to stay connected by doing the things she loves; hiking, camping, skiing, traveling, spending time with family and friends and occasionally dabbling in the breweries tasting some of Colorado’s amazing local beers.

Espen Hosoien, Manager of Outpatient Clinic

Espen was born and raised in Trondheim, Norway and came to the United States as a foreign exchange student in 1986. He attended Cherry Creek High School in Denver for one year. Espen has his Bachelor of Science Degree in Athletic Training from California Lutheran University in Thousand Oaks, California and completed his Physical Therapy degree from HIST in Trondheim, Norway. Espen moved from Norway to the United States in 1997 and worked for an outpatient orthopedic clinic where he was a staff physical therapist and later a clinic director. Espen moved to Colorado Springs in 2002 with his spouse and started working for NTSOC in 2003. He is proud and excited to be a part of this great company.

Espen enjoys life in Colorado with his spouse and two black labs. His biggest passion outside of work is soccer. He is a former high-level soccer player, and since 2004, he has served as the head girls and boys coach at Air Academy High School and Pikes Peak Rush Soccer Club.

Jennifer Martarano, Director of Home Healthcare

Jennifer was born in Illinois and raised in Illinois and Texas. She moved to Colorado to be closer to her family in 1999. She married in 2002 and moved to Burlington, Iowa with her husband who transferred with his military career. After the birth of her son, Kolton, Jennifer decided to pursue her career in nursing to better equip herself to provide for her son’s medical needs. Jennifer enrolled in the Nursing Program at Southeastern Community College in Burlington, Iowa. She was inducted into Phi Theta Kappa, an International Honor Society for Community Colleges and graduated Nursing School in 2009.

Jennifer and her family moved back to Colorado after graduation. She took a position as a private duty home health nurse with NTSOC in 2010 and began teaching with NTSOC’s CNA program in 2012. Jennifer transitioned back to home health in 2014 and took a position as Assistant Director of Clinical Services. She continues her employment with NTSOC today as the Director of Clinical Services. Her love and passion for those with specialized medical needs is the driving force behind her life journey. She enjoys meeting and interacting with the clients we serve along with others in the community.
Jennifer is married with two children and three stepchildren. She has four grandchildren and one on the way. She enjoys traveling, hiking, riding her Harley Davidson and of course, the Denver Broncos!

Richard Titmas, Director of Information Management and Safety

Rich is a Colorado native born in Colorado Springs. Rich has two grandsons diagnosed with Autism.

He was employed at El Paso County Public Health as the Information Technology Program Manager for eight years and a Project Manager for the health department for two years before accepting the position as the Emergency Support Function 8 South Central Region Emergency and Preparedness Response Coordinator, which included El Paso, Teller, Park, Lake and Chaffee counties. He got his first taste of emergency response during the 4-Mile Canyon fire in Boulder in 2010. Two years later he was part of the response of the state’s most destructive fire Waldo Canyon and then almost a year to the day later, the Black Forest Fire which was the states costliest fire. He has been part of the response for several floods since those two fires. He started at NTSOC in 2016 and is motivated to assist all of our families with both his IT and emergency preparedness expertise.

In his spare time, he enjoys time in his woodshop, time with his wife, child and grandkids.​

Traci Turchin, Assistant Director of Clinical Services

Traci initially came to NTSOC as a student in the CNA training program. The professionalism and integrity of the NTSOC staff left a lasting impression, and Traci is proud to have begun her new career in healthcare here. After graduating from NTSOC, Traci worked first as a CNA and later as a Registered Nurse at St Francis Medical Center in the Birth Center. She returned to NTSOC in 2019 as the Clinical Case Manager and became the Assistant Director of Clinical Services in 2020. Traci is passionate about helping families by providing excellent nursing care.

Before her nursing career, Traci graduated from the University of Washington in her native Seattle with a Bachelor of Arts in English. She served as an Air Force officer in Virginia before moving to Colorado in 2006. Following her time in the Air Force, Traci operated a wedding and portrait photography business for nine years. She loved working with couples and families to capture essential moments in their lives.

Traci lives with her husband and their two children in Colorado Springs. Outside of work, you’ll find her sewing, knitting, planning the family’s next camping trip, or playing her banjo.

Kristin Waldrop, Director of Quality & Compliance / Compliance Officer

Kristin has been with NTSOC since 2003. She first came to NTSOC as a case manager for the Medicaid Waiver Program and home health nurse. She received the opportunity to become the Director of Quality and Compliance in 2016. She thoroughly enjoys working with special needs children and their families.  A passion of hers is ensuring families receive as much information as possible and offering assistance to all who are looking.
She holds a Bachelor of Science degree in Health Care Science from the University of Colorado in Colorado Springs since 2006, is a Licensed Practical Nurse (LPN) since 2003, a C.N.A. since 2002, and is currently working on her MBA with an emphasis in Healthcare Administration from Southern New Hampshire University.

Being in Colorado Springs since high school, she is devoted to raising her family in the community which she loves.  She is also a volunteer member of the Southeast Region Management Team for Special Olympics and is currently a member of the Colorado State Board of Nursing since 2017.  Her other joys include spending time with her family and friends, reading, movies and swimming.